TeBS provides application maintenance and support services for custom built applications as well as for platform based solution on SharePoint, Java, AS400/Life Asia, Oracle, iPOS, SAP and many more. Customer IT team can focus on innovative / business value driven initiatives while we take care of the nuts and bolts of the operational issues. We will come out with the SLA management, issue management and reporting framework to manage the entire application support. As part of the Managed services, we undertake the following:
Helpdesk Services that includes incident logging, managing knowledge database, SLA tracking, liaising with principal / product vendors
Maintenance Support Services includes incident management from reporting to closure, which includes root cause analysis, updating / maintaining code base versions. This also involves performance tuning, OS patching as well as application enhancement.